Support Policy Page

At netkuy.com, we strive to provide the best possible gaming experience for our users. To that end, we have established a comprehensive support policy to ensure that our users receive the help and assistance they need.

1. Availability of Support Our support team is available 24/7 to answer any questions or concerns you may have about our website or the games we offer. You can reach us via email at support@netkuy.com or through our online contact form, which is available on our website.

2. Response Time We aim to respond to all support inquiries within 24 hours of receipt. However, during periods of high volume, it may take slightly longer to receive a response. In such cases, we will do our best to respond to your inquiry as soon as possible.

3. Types of Support Our support team is equipped to handle a variety of issues, including:

• Technical difficulties with the website or games
• Questions about account management
• Issues with billing and payment
• Questions about game features and functionality

4. Solving Technical Issues In the event of a technical issue, our support team will work with you to troubleshoot and resolve the problem as quickly as possible. In some cases, we may need to escalate the issue to our technical team for further investigation.

5. Refund Policy If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of the purchase date. Refunds will be processed back to the original payment method used for the purchase.

6. Privacy Policy We take the privacy of our users seriously and will not share any personal information with third parties. For more information, please refer to our privacy policy, which is available on our website.

7. Changes to Support Policy We reserve the right to make changes to this support policy at any time. If we make changes, we will update the policy on our website and notify our users of the changes.

We hope this support policy provides the information you need to have a positive experience on netkuy.com. If you have any further questions or concerns, please don't hesitate to reach out to our support team.